Shipping policy

Last updated: 22/05/2025

At Ojasva, we are committed to delivering your hair care essentials quickly, safely, and affordably. Please read our shipping policy carefully to understand how and when your order will be delivered.

Order Processing Time

• All orders are processed within 1–3 business days (excluding Sundays and public holidays).

• You will receive an email confirmation with a tracking number once your order has been dispatched.

• In case of high demand or stock delays, processing may take slightly longer. We’ll notify you if this occurs.

Shipping Timeline

• Standard Delivery Time (Pan-India): 5–7 business days after dispatch.

• Delivery times may vary based on your location, courier delays, or unforeseen circumstances like weather conditions or regional lockdowns.

Serviceable Areas

We currently ship across all major cities and towns in India. If you are unsure whether we deliver to your pin code, please email us at hello.ojasva@gmail.com.

Tracking Your Order

Once your order has been shipped, you will receive a tracking link via email or SMS to follow your package in real-time. If you have trouble tracking, feel free to contact us.

Order Delays / Non-Delivery

While we aim to deliver all orders on time:

• We are not liable for delays caused by courier companies.

• If a parcel is undeliverable due to incomplete address, incorrect phone number, or if it is refused at delivery, we reserve the right to deduct return shipping charges from your refund.

Damaged or Missing Items

If you receive a damaged package or your order is incomplete, please contact us within 48 hours of delivery with photos and order details.

Email: hello.ojasva@gmail.com

Note:

• We do not currently support international shipping.

• Shipping policies are subject to change at any time. Please check this page before placing your order.